Frequently Asked Questions (FAQs)

Softugg

1. What products do you sell?

Softugg specializes in footwear, including UGG, Birkenstock, and other quality shoes designed for comfort, durability, and everyday wear.

2. Where is Softugg located?

Our business address is:
20052 Carol Dr, Hilmar, California, 95324, United States

3. How can I contact customer support?

You can reach us using the following contact details:

Our support team is happy to assist you with any questions or concerns.

4. How long does shipping take?

Orders are typically processed within 1–3 business days.
Estimated delivery times:

  • United States: 5–10 business days
  • International orders: 7–20 business days (if applicable)

Please note that delivery times may vary due to carrier delays or external factors.

5. Do you provide order tracking?

Yes. Once your order has shipped, you will receive a tracking number via email. Tracking updates may take up to 24–48 hours to appear.

6. What is your return policy?

We accept returns within 30 days of delivery, provided items are unused, unworn, and in their original packaging.
For full details, please review our Return & Refund Policy on the website.

7. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

8. What should I do if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery and include photos of the issue. We will resolve the matter as quickly as possible.

9. Can I cancel or change my order?

Orders may only be canceled or changed before they are shipped. Once an order has been shipped, it cannot be modified and must follow the return process if eligible.

10. What payment methods do you accept?

We accept secure payment methods displayed at checkout. All payments must be completed in full before orders are processed.

11. Are your products authentic?

Yes. We strive to provide high-quality and authentic footwear. Product details and descriptions are carefully reviewed to ensure accuracy.

12. Do you ship internationally?

International shipping availability may vary. If available, customers are responsible for any customs duties, taxes, or import fees imposed by their country.

13. What if my package shows as delivered but I didn’t receive it?

Please contact the shipping carrier first. If the issue remains unresolved, reach out to us and we will assist where possible.

14. How can I stay updated on policies or changes?

Any updates to our policies will be posted on our website. We recommend reviewing our policies periodically.

Still have questions?

Contact us anytime:

Email: fooofywafouae982@gmail.com
Phone: +1 312 999 8918